Privacy Policy

HAPN Pty Ltd t/as HAPN Conveyancing (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Our Commitment to Privacy

We understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when providing conveyancing and related legal services.

2. What Personal Information We Collect

Depending on the services we provide, we may collect personal information including:

Full name, date of birth and contact details;
Residential and postal addresses;
Email address and telephone number;
Identification documents (such as passport, driver’s licence or other identity documents);
Financial information and bank account details;
Tax File Number or foreign tax information where required by law;
Immigration or residency information where relevant to your transaction;
Property ownership details and transaction information;
Information required to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF);

Any other information you provide to us in connection with your matter.

3. How We Collect Personal Information

We collect personal information:

Directly from you;
From your authorised representatives;
From real estate agents, mortgage brokers, lenders and financial institutions;
From government agencies and public registers;
Through electronic verification of identity providers;
Through our website, email communications and online forms;

From third parties where authorised by you or permitted by law.

4. Why We Collect Your Personal Information

We collect and use your personal information to:

Provide conveyancing services;
Prepare and complete property transactions;
Verify your identity;
Meet our obligations under the AML/CTF legislation;
Comply with legal and regulatory requirements;
Communicate with you regarding your matter;
Arrange settlement through PEXA or other settlement platforms;
Respond to enquiries and provide client support;
Maintain our business records;
Improve our services.

If you do not provide the information we reasonably require, we may be unable to act for you.

5. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to:

Government authorities;
AUSTRAC where required by law;
NSW Land Registry Services; Revenue NSW;
Financial institutions and lenders;
Mortgage brokers;
Real estate agents;
Vendor or purchaser representatives;
PEXA and electronic settlement providers;
Identity verification providers;
Courts, tribunals and regulators;
Professional advisers and insurers;
Contractors and service providers assisting our business.

We do not sell your personal information.

6. Website Information

Our website may collect limited information including:

IP address;
Browser type;
Device information;
Pages visited;
Cookies and similar technologies.

This information is used to improve our website and user experience.

You may disable cookies through your browser settings, although some website functions may not operate correctly.

7. Storage and Security

We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

Secure cloud-based systems;
Password protection;
Multi-factor authentication where appropriate;
Secure document storage;
Restricted staff access;

Encryption where available.

8. Overseas Disclosure

Some of our technology providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

9. Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate information by contacting us.

We will respond within a reasonable time unless an exception under the Privacy Act applies.

10. Retention of Information

We retain client files and personal information for the period required by law and our professional obligations, after which information is securely destroyed or de-identified where appropriate.

11. Complaints

If you believe we have breached your privacy, please contact us in writing.

We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

HAPN Conveyancing

Email: hari@hapnconveyancing.com.au

Phone: 0425 217 372
Website: www.hapnconveyancing.com.au

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The current version will always be available on our website.

Last Updated: 1 July 2026